topic Re: Green light up and down, wifi issue in Broadband

Green light up and down, wifi issue

Lorna325 — Thu, 03 Oct 2024 19:18:30 GMT

I've only just got my Sky Max Hub, and it hasn't worked to start off with. The green light comes up and down, rather than flashing or anything. When I use the service checker, it tells me the issue is with my wifi, and that it thinks my wifi is turned off. When I try to go to the settings to turn it on, as recommended, I just get a technical error message. I've tried unplugging it and putting it back in, and resetting it, to no avail. Don't seem to have any options to fix it

Re: Green light up and down, wifi issue

Chrisee — Fri, 04 Oct 2024 06:24:58 GMT

@Lorna325 there is an issue with your hub as the LED is steady white when connected so sounds like the unit msybe faulty. I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Green light up and down, wifi issue

Mr+Flibbles+86 — Fri, 04 Oct 2024 08:03:30 GMT

Thanks for escalating this. We’ve sent an invite to @Lorna325 to chat.