topic No internet in Broadband

No internet

M20XNE — Thu, 03 Oct 2024 12:00:44 GMT

All my lights are on my box except my internet light. I work from home and this has stopped me working. When I try help on sky it says there is an issue with my box but when it checks everything it says it's all ok. Which is a complete lie as I still don't have internet

Re: No internet

Mr+Flibbles+86 — Fri, 04 Oct 2024 07:58:47 GMT

Hi there @M20XNE , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

Tom-W19 — Sun, 06 Oct 2024 08:07:00 GMT

Hi @M20XNE

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.