topic Re: speed of internet in Broadband

speed of internet

Milliemoos — Thu, 03 Oct 2024 08:52:17 GMT

My internet speed is incredibly slow over the last few weeks and not what I am used to, another speed check systems states 7.9 download and 17.18 upload, I have fibre and it is supposed to be superfast

Re: speed of internet

Milliemoos — Thu, 03 Oct 2024 09:19:56 GMT

update. I have 2 laptops and 1 phone on the network, no streaming of films, music and no gaming. I user It has now dropped to 2.68download and 16.68 upload. I work from home so this is an issue. Can sky answer please

Re: speed of internet

TimmyBGood — Thu, 03 Oct 2024 09:46:28 GMT

@Milliemoos

'Sky' won't respond here.

If you post your Hub stats, we'll have some information about your particular phone line and internet connection to work with.

Note that it's speed arriving at the Hub which counts against the minimum speed guarantee, not speed test website results on a wireless device.

Re: speed of internet

Milliemoos — Thu, 03 Oct 2024 13:44:51 GMT

thank you

tried going to 192.168.0.1 but it fails with 'took too long to respond' message

Re: speed of internet

Milliemoos — Sat, 05 Oct 2024 05:22:37 GMT

I found the culprit, my work VPN was severly impeding the internet, once swtiched off the normal speed returned. Thank you @TimmyBGood for your help

Re: speed of internet

TimmyBGood — Sat, 05 Oct 2024 07:53:32 GMT

@Milliemoos

That makes sense, and the VPN would also have been preventing access to the Hub.