topic Re: Red PON light in Broadband

Red PON light

maceymoomoo — Thu, 03 Oct 2024 02:52:14 GMT

My open reach PON light is solid red and I have no WIFI at all. It says online I need to speak with sky to be directed for help as I have a sky box.

Re: Red PON light

Chrisee — Thu, 03 Oct 2024 05:28:05 GMT

@maceymoomoo it is posible Openreach were mainraining the exchange unit thst provides your conection if that is the cause the connection will be back in the morning.

Sky's lines will be open around 8am if the light is still red then givecthem a call.

Re: Red PON light

maceymoomoo — Thu, 03 Oct 2024 05:42:19 GMT

So far I'm still without any WiFi but hoping somehow it miraculously starts working. Is there any number to contact sky on or do they respond on here? Thanks for your help!

Re: Red PON light

Chrisee — Thu, 03 Oct 2024 05:45:15 GMT

@maceymoomoo to save messing around Inhave escalated your post to the Sky team who support the forum who should be in touch later today to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Red PON light

Lisa-P1987 — Thu, 03 Oct 2024 07:43:56 GMT

Thanks for escalating this. We’ve sent maceymoomoo an invite to chat.

Re: Red PON light

Addie15 — Sat, 05 Oct 2024 13:22:28 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.