topic Re: No Internet Connection Available - Incorrect Diagnostics in Broadband

No Internet Connection Available - Incorrect Diagnostics

JoshG — Wed, 02 Oct 2024 13:24:22 GMT

Hi Team,

I have no internet connection, and have run all tests. Sky's broadband tests say they can connect to my hub, despite the Internet light being off, or even when it's switched off.

Can Sky please contact me or provide contact details for helpline?

Thanks.

Re: No Internet Connection Available - Incorrect Diagnostics

MB1990 — Wed, 02 Oct 2024 13:55:52 GMT

I have the same issue, my teams call keep dropping!

Re: No Internet Connection Available - Incorrect Diagnostics

JayW — Wed, 02 Oct 2024 15:16:47 GMT

I am having an outage in South Lambeth? @JoshG are you based in lambeth?

Re: No Internet Connection Available - Incorrect Diagnostics

Shadz93 — Wed, 02 Oct 2024 15:26:25 GMT

Hi,

same here. Based in Brixton.

@JayW mine went in the last 40mins.

Re: No Internet Connection Available - Incorrect Diagnostics

JayW — Wed, 02 Oct 2024 15:30:35 GMT

@Shadz93 Confirmed down in Brixton.. around the same time 15:30ish

Re: No Internet Connection Available - Incorrect Diagnostics

JayW — Wed, 02 Oct 2024 15:58:43 GMT

So anyone who lives in the Brixton area close to Coldharbour Lane, there has been a BT box which sits on the end of the road and has been hit for the 6th time in a year and the cables have been ripped which provides fibre internet and power to the cabinet and internet to the surrounding area's. This is a major job and it took BT a couple of months to fix the last time. Nothing has been confirmed with BT Openreach yet but they have engineers out on the road surveying the damage.

Re: No Internet Connection Available - Incorrect Diagnostics

Garrywood — Wed, 02 Oct 2024 18:53:29 GMT

mine went down 5.40ish Brixton hill.

Re: No Internet Connection Available - Incorrect Diagnostics

Shadz93 — Thu, 03 Oct 2024 07:59:51 GMT

**bleep**. You would think they would move the bleeding thing by now. Gets hit every 6 months!

where is it? By the main road opposite Brixton House?

Re: No Internet Connection Available - Incorrect Diagnostics

JayW — Thu, 03 Oct 2024 12:26:28 GMT

Nope opposite Brixton Passage , Somerleyton Rd. We have a business near there and the "estimated" date of repair is 7th October from BT Openreach.

Re: No Internet Connection Available - Incorrect Diagnostics

JayW — Mon, 07 Oct 2024 15:52:24 GMT

Hello People,
Just an update,
I spoke to the attending BT Openreach Engineers at the main box which has been Partially repaired however there is still outstanding work. The power to the cabinet is battery not live power so it will drop until BT openreach replace them. Not all of the connections have been repaired so some of the fibre cards were badly damaged and will need to be replaced. No estimate on when this will happen. Some connections have been restored and are functional but power will still take upto a week as SGN need to attend and restore.
Hopefully we have a permanent repair. also they moved it about 12 inches so it's further away (but not far enough) from the warehouse's carpark.