topic Re: Ex left property in Broadband

Ex left property

Dazdisco — Wed, 02 Oct 2024 14:25:01 GMT

My ex partner has left the property and I moved out so the bill and the equipment is still at the house I have a new address for my ex I want to give sky it help

Re: Ex left property

jamesn123 — Wed, 02 Oct 2024 14:32:39 GMT

@Dazdisco

Who is the named account holder, you or your ex?

Re: Ex left property

Daniel0210 — Wed, 02 Oct 2024 14:36:02 GMT

@Dazdisco

Leaving loaned equipment at an address neither of you are living at will cause problems and whichever one of you is the account holder will need to return it on cancellation.

Re: Ex left property

Dazdisco — Wed, 02 Oct 2024 14:40:09 GMT

He is the main account holder

Re: Ex left property

Daniel0210 — Wed, 02 Oct 2024 14:43:28 GMT

@Dazdisco

Then the return of the equipment and cancellation of the subscription is down to your ex but it would seem appropriate to let your ex know youre no longer at the address either.

Re: Ex left property

jamesn123 — Wed, 02 Oct 2024 14:54:20 GMT

@Dazdisco

Unless you were named as an admin/delegate on the account previously then Sky will only speak to your ex due to GDPR. They are the ones who need to contact Sky and either cancel the subscription or place a home move/address change request.

Re: Ex left property

Dazdisco — Wed, 02 Oct 2024 15:59:41 GMT

He is