https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4776004#M426722 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4204789">@MikeT58</a>&nbsp;if the leds on the hub show the connection is down (see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>) run the online test by clicking on the broadband test option what you are seeing intially is actest which could have been run some hours ago. Thst test will tell you Sky are aware of a fault affecting your line. If it doesnt call them and report the issue.</P> <P>&nbsp;</P> <P>If the LEDs tell you the hub is connected work through the above trouble shooter.</P> Wed, 02 Oct 2024 10:22:00 GMT Chrisee 2024-10-02T10:22:00Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4775921#M426702 <P>No connection despite Sky successfully doing a remote test. No connection on multiple devices&nbsp;</P> Wed, 02 Oct 2024 09:18:00 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4775921#M426702 MikeT58 2024-10-02T09:18:00Z https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4776004#M426722 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4204789">@MikeT58</a>&nbsp;if the leds on the hub show the connection is down (see&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start</A>) run the online test by clicking on the broadband test option what you are seeing intially is actest which could have been run some hours ago. Thst test will tell you Sky are aware of a fault affecting your line. If it doesnt call them and report the issue.</P> <P>&nbsp;</P> <P>If the LEDs tell you the hub is connected work through the above trouble shooter.</P> Wed, 02 Oct 2024 10:22:00 GMT https://helpforum.sky.com/t5/Broadband/No-connection/m-p/4776004#M426722 Chrisee 2024-10-02T10:22:00Z