topic Re: Yet another "Router keeps dropping internet" post in Broadband

Yet another "Router keeps dropping internet" post

Opticaltrace — Tue, 01 Oct 2024 19:41:52 GMT

Hi Hopefully someone clever can help. I've looked at loads of discussions here but I don't know what to do still My router keeps dropping connection to the internet constantly (it even just did it when I was trying to post this. I go through the "You connection has dropped" routine and let it restart the router which sometimes works and often doesn't. All cables and connections have been checked thourouly. It's just a cable from router to filter and into BT socket. It wasn't bad until sky sent us a new router SR203 and now it's a constant battle. Please ask if you need any further info. It wouldn't let me post my activity log because it said there were too many 01 -01 00 it's also wont let me post stats properly and has removed invalid html (whatever that means)

Router Statistics

System Up Time: 00:40:28

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN Down 0 0 0 0 0 00:00:00 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 3676 60 0 619 56 00:02:13 WLAN (5 GHz) Up 229266 182830 0 1397527 80859 00:02:09

Broadband Link Downstream Upstream Connection Speed 3046 kbps 797 kbps Line Attenuation Noise Margin 0.2 dB 16.0 dB

Re: Yet another "Router keeps dropping internet" post

TimmyBGood — Wed, 02 Oct 2024 08:08:28 GMT

@Opticaltrace

Has this connection ever been better?

3Mbs inbound and 0.8Mbs outbound is really bad.

Re: Yet another "Router keeps dropping internet" post

jamesn123 — Wed, 02 Oct 2024 09:12:50 GMT

@Opticaltrace

A noise margin of 0.2 suggests something is up. Even on a perfect line it shouldnt be that low

Re: Yet another "Router keeps dropping internet" post

Opticaltrace — Thu, 03 Oct 2024 16:55:28 GMT

3Mbs is standard for me I'm afraid. I'm in a very rural out of the way area. It's either that or carrier pigeons.

Re: Yet another "Router keeps dropping internet" post

Opticaltrace — Thu, 03 Oct 2024 16:57:18 GMT

So is the noise thing something I should be speaking to Openreach about?

Re: Yet another "Router keeps dropping internet" post

Highlinder — Thu, 03 Oct 2024 18:05:32 GMT

@Opticaltrace No you need to contact Sky as they are your Ineternet provider. Openreach are the network provider,

Re: Yet another "Router keeps dropping internet" post

Opticaltrace — Fri, 04 Oct 2024 10:01:14 GMT

Thanks for the replies, it's much appreciated.

So I spoke to sky this morning and got the usual "we can't see any issues". I asked them to look at my router activity log and they would clearly see all the times it keeps dropping it's connection to the internet. "sorry sir, I can't do that"

I then tried to tell them about this noise thing that has been mentioned here (I don't really understand this) and the lady just said that if I have a noisy phone line then I need to speak to Openreach. I tried telling her I don't have a noisy phone line but she just kept repeating that there were no issues at Sky end.

I'm really thinking of ditching Sky now, they seem bloody useless.