topic Local outage in Broadband

Local outage

Kyri87 — Tue, 01 Oct 2024 22:59:53 GMT

Our broadband has been down since 2pm (currently midnight) the app is reporting a local outage and that it could take a couple of days. We can't seem to get any other information. We have sky glass so this also means no tv. Any advise how we get any kind of updates?

Re: Local outage

Steffy24 — Tue, 01 Oct 2024 23:23:09 GMT

Mine has also just went down but it's the Wi-Fi, north Dublin area! 🤦🏼‍♀️

Re: Local outage

AB871 — Tue, 01 Oct 2024 23:33:42 GMT

Same issue. Internet down since midnight. In Dublin 15 area.

Re: Local outage

Ng1 — Tue, 01 Oct 2024 23:33:48 GMT

Wifi down on South Dublin also

Re: Local outage

Ng1 — Tue, 01 Oct 2024 23:50:06 GMT

Went down around midnight here in south Dublin as well.

Re: Local outage

Roish — Wed, 02 Oct 2024 00:20:56 GMT

Down since about midnight in Dublin 13

Re: Local outage

Mark356 — Wed, 02 Oct 2024 03:44:21 GMT

Wifi still down in D11

Re: Local outage

Mark356 — Wed, 02 Oct 2024 03:50:24 GMT

Broadband down in charlstown Dublin 11

Re: Local outage

Chrisee — Wed, 02 Oct 2024 05:47:16 GMT

@Kyri87 it is often impossible for the Openreach or other network engineers working on a fault to give an accurate estimate of how long it will take to restore services. Most area faults take a few hours but where for example a pole has been brought down by a car it can take a few days other faults such as where a major csble has been damaged can take weeks.

Openreach do not give Sky a running commentary unless the fault affects several thousand lines. That is is why Sky ofteb say a couple of days which will be a guess based on the SLA Openreach have to fix faultts on domestic lines within 2 working days whichbtgry achieve in 80% of cases - the balance ehich take longer get paid compensation.