topic Do I need an engineer - ex virgin customer in Broadband

Do I need an engineer - ex virgin customer

Amylm82 — Tue, 01 Oct 2024 15:54:24 GMT

My flat had Virgin Broadband. I have ordered Sky. Do I really need an engineer or should I just be able to plug in and go. Thanks

Re: Do I need an engineer - ex virgin customer

cookiemonsteruk — Tue, 01 Oct 2024 15:56:11 GMT

@Amylm82

Could you enter your full address below and copy and paste the notes below the table

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Do I need an engineer - ex virgin customer

TimmyBGood — Tue, 01 Oct 2024 16:00:08 GMT

@Amylm82

Like any other Openreach ISP, Sky cannot use Virgin cable or other infrastructure.

Depending on the results of the Wholesale Checker which @cookiemonsteruk linked to above, Sky Broadband requires either an Openreach copper line and master socket or an Openreach optical cable and ONT.