topic Re: Issues with Teams calls in Broadband

Issues with Teams calls

simongates — Tue, 01 Oct 2024 14:17:51 GMT

I'm having issues with Teams calls; frequently (every few seconds when it is worst) the sound drops out and picture freezes, This makes it almost impossible to have a conversation.

I've seen other people have had similar issues but haven't seen any solutions...

Others have been asked for router satats so here they are

Re: Issues with Teams calls

jamesn123 — Tue, 01 Oct 2024 14:23:22 GMT

@simongates

Looks like you are using WiFi exclusively so its likely WiFi interference. You can take a look at WiFi troubleshooting here;

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

Re: Issues with Teams calls

simongates — Wed, 02 Oct 2024 15:41:30 GMT

I didn't find anything very useful there - I restarted the router but the problem is still happening.

Re: Issues with Teams calls

simongates — Thu, 03 Oct 2024 08:18:33 GMT

What else should I try? would moving the router help maybe?

Re: Issues with Teams calls

GD1 — Thu, 03 Oct 2024 08:25:22 GMT

@simongates wrote:

What else should I try? would moving the router help maybe?

Connecting over ethernet could be a solution.