https://helpforum.sky.com/t5/Broadband/Returning-Router/m-p/4774820#M426420 Hi, I've cancelled my Sky Q and my broadband. I received the request to return my Sky Q box and accessories, and Sky have confirmed receiving the return. However, I haven't received a request to return the router. I'm not sure if this is because it's an old router. The router model is ER115. I can't find answers anywhere else as to why I haven't received the request to return the router yet. Hoping you can help as I don't want to be charged for not returning the router. What should I do? Do I just return it anyway in my own packaging? Tue, 01 Oct 2024 10:36:58 GMT Kimono1 2024-10-01T10:36:58Z https://helpforum.sky.com/t5/Broadband/Returning-Router/m-p/4774820#M426420 Hi, I've cancelled my Sky Q and my broadband. I received the request to return my Sky Q box and accessories, and Sky have confirmed receiving the return. However, I haven't received a request to return the router. I'm not sure if this is because it's an old router. The router model is ER115. I can't find answers anywhere else as to why I haven't received the request to return the router yet. Hoping you can help as I don't want to be charged for not returning the router. What should I do? Do I just return it anyway in my own packaging? Tue, 01 Oct 2024 10:36:58 GMT https://helpforum.sky.com/t5/Broadband/Returning-Router/m-p/4774820#M426420 Kimono1 2024-10-01T10:36:58Z https://helpforum.sky.com/t5/Broadband/Returning-Router/m-p/4774825#M426423 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4203674">@Kimono1</a>&nbsp;</P> <P>&nbsp;</P> <P>It appears that Sky isn't necessarily requiring Q Hubs to be returned as they will all be obsolete by the end of 2026 anyway.&nbsp; Personally I'd suggest hanging on to it for a while, and then returning it for component salvage / recycling.</P> Tue, 01 Oct 2024 10:42:56 GMT https://helpforum.sky.com/t5/Broadband/Returning-Router/m-p/4774825#M426423 TimmyBGood 2024-10-01T10:42:56Z