https://helpforum.sky.com/t5/Broadband/Internet-has-dropped-the-BT-modem-is-showing-a-red-light-under-LOS/m-p/4774743#M426389 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104201i741877ADD712E412/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P> Tue, 01 Oct 2024 09:35:39 GMT Huggyb101 2024-10-01T09:35:39Z https://helpforum.sky.com/t5/Broadband/Internet-has-dropped-the-BT-modem-is-showing-a-red-light-under-LOS/m-p/4774743#M426389 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104201i741877ADD712E412/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /></span></P><P> </P> Tue, 01 Oct 2024 09:35:39 GMT https://helpforum.sky.com/t5/Broadband/Internet-has-dropped-the-BT-modem-is-showing-a-red-light-under-LOS/m-p/4774743#M426389 Huggyb101 2024-10-01T09:35:39Z https://helpforum.sky.com/t5/Broadband/Internet-has-dropped-the-BT-modem-is-showing-a-red-light-under-LOS/m-p/4774752#M426393 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/1798199">@Huggyb101</a>&nbsp;</P> <P>&nbsp;</P> <P>LOS (loss of signal) is typically an external fault in the optical circuit, so after trying reboot of the ONT you'll need to log it as a fault with Sky for Openreach investigation.</P> Tue, 01 Oct 2024 09:43:36 GMT https://helpforum.sky.com/t5/Broadband/Internet-has-dropped-the-BT-modem-is-showing-a-red-light-under-LOS/m-p/4774752#M426393 TimmyBGood 2024-10-01T09:43:36Z