https://helpforum.sky.com/t5/Broadband/Connection-slow/m-p/4774624#M426366 <P>Hi</P><P>&nbsp;</P><P>I have Fibre broadband which is sent to a box at the side of my property (via telephone line, not underground)<BR /><BR />We have one router in the house as well as a main sky box and 2 x Sky Q min boxes upstairs. It appears our WiFi signal to our phones/laptops is regualrly slow (called about this twice before and I am taken through settings which seem to fix it temporarily and then it slows again).<BR />For example, I try and access something on my phone and the page takes forever to open so I have to knock my WiFi off to get 4G to get it to open.<BR />Occasionally the WiFi works but then it drops off again. The connection through the house is very intermittent. Usually poor, occasionally very poor.</P><P>We pay a lot of money every month for the gigafast fibre but I am frustratingly still having problems with connection.</P><P>In addition, when I check which devices are using my broadband/wifi it says my iPhone is connected via an Ethernet cable which is clearly not correct. Can I please get support in rectifying these issues. Thank you.&nbsp;</P> Tue, 01 Oct 2024 08:08:52 GMT Michelle+SJ 2024-10-01T08:08:52Z https://helpforum.sky.com/t5/Broadband/Connection-slow/m-p/4774624#M426366 <P>Hi</P><P>&nbsp;</P><P>I have Fibre broadband which is sent to a box at the side of my property (via telephone line, not underground)<BR /><BR />We have one router in the house as well as a main sky box and 2 x Sky Q min boxes upstairs. It appears our WiFi signal to our phones/laptops is regualrly slow (called about this twice before and I am taken through settings which seem to fix it temporarily and then it slows again).<BR />For example, I try and access something on my phone and the page takes forever to open so I have to knock my WiFi off to get 4G to get it to open.<BR />Occasionally the WiFi works but then it drops off again. The connection through the house is very intermittent. Usually poor, occasionally very poor.</P><P>We pay a lot of money every month for the gigafast fibre but I am frustratingly still having problems with connection.</P><P>In addition, when I check which devices are using my broadband/wifi it says my iPhone is connected via an Ethernet cable which is clearly not correct. Can I please get support in rectifying these issues. Thank you.&nbsp;</P> Tue, 01 Oct 2024 08:08:52 GMT https://helpforum.sky.com/t5/Broadband/Connection-slow/m-p/4774624#M426366 Michelle+SJ 2024-10-01T08:08:52Z