topic Re: Work VPN Access in Broadband

Work VPN Access

KMFC-135_79 — Mon, 30 Sep 2024 09:56:00 GMT

I have an same issue when trying to connect to my work's VPN. I can connect but I am not able to access their shared drive. However this works if I use the hotspot on my iPhone. The IT department have said that this is a sky issue.

Any help would be appreciated.

Re: Work VPN Access

Addie15 — Tue, 01 Oct 2024 07:59:12 GMT

Hi there, @KMFC-135_79. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Work VPN Access

KMFC-135_79 — Tue, 01 Oct 2024 09:35:27 GMT

Please can this be reopended in 24 hours for the issue to be resolved.

Re: Work VPN Access

Chrisee — Tue, 01 Oct 2024 09:49:12 GMT

@KMFC-135_79 the chat link stays available forc48 hours.

Re: Work VPN Access

KMFC-135_79 — Tue, 01 Oct 2024 11:30:10 GMT

@Chrisee

I was informed by the Sky Expert this morning that I would have to wait 48 hours and then post again because they closed the chat due to me needing to supply more verification details.

Re: Work VPN Access

Lisa-P1987 — Tue, 01 Oct 2024 11:35:54 GMT

Hi there, you will need to post again tomorrow to ask for the chat to be escalated. The Oracles/superusers cannot do it not for 24 hours time.

Re: Work VPN Access

KMFC-135_79 — Wed, 02 Oct 2024 06:59:02 GMT

Please can this issue be escaulated accordingly.

I have a same issue when trying to connect to my work's Sonic Wall Global VPN. I can connect but I am not able to access their shared drive. However this works if I use the hotspot on my iPhone. The IT department have said that this is a sky issue. For clarity I have full Gigafast fibre and are using the Sky Black Router. My Wife can connect perfectly with her work's VPN client.

Any help would be appreciated.

Re: Work VPN Access

Chrisee — Wed, 02 Oct 2024 07:05:31 GMT

@KMFC-135_79 escalated as requested.

Re: Work VPN Access

Addie15 — Wed, 02 Oct 2024 08:44:26 GMT

Hi there! Thank you for escalating this. We have sent an invite to @KMFC-135_79.

Re: Work VPN Access

KMFC-135_79 — Fri, 01 Nov 2024 16:06:45 GMT

Hi, I am still continuing to have the same issue. Has there been any update?

Many thanks

Re: Work VPN Access

KMFC-135_79 — Wed, 06 Nov 2024 11:00:22 GMT

Please can this be escaulated again. It is now impacting on my ability to work from home. The connection has gone down numerous times already this morning.