topic Re: Sky FTTP and Openreach in Broadband

Sky FTTP and Openreach

Beads69 — Mon, 30 Sep 2024 19:42:04 GMT

Can anyone here please confirm that Sky Fibre Installations to the premises are conducted exclusively by Openreach?

Asking because we have had a nasty fibre install by another provider that had to be taken down by Openreach because it was unsafe. So we are definitely needing Openreach to do it properly next time, and would prefer to stick with Sky.

Re: Sky FTTP and Openreach

Chrisee — Mon, 30 Sep 2024 20:00:18 GMT

@Beads69 the final installation is performed by an engineer authorised by Openreach but can be employed by Sky, Openreach or one of Openreach's sub-contractors like Kelly Communications as a customer you have no control over who does your job. Sky prefer to schedule their own staff whereever possible as they have more control but in the end it comes down to who is available in your area.

Switching providers will not change anything except it wont obviously be a Sky engineer.

Re: Sky FTTP and Openreach

TimmyBGood — Mon, 30 Sep 2024 20:27:30 GMT

@Beads69

Openreach is actively encouraging ISPs to get staff fibre-qualified and expanding their own use of subcontractors, because that's the only way they are going to hit the target date of December 2016 to complete the 'commercially viable' part of the national FTTP rollout: there needs to be around 85,000 new installations a week for this and Openreach itself just doesn't have the personnel.