topic Re: Slow internet? Pages not loading, videos not playing properly in Broadband https://helpforum.sky.com/t5/Broadband/Slow-internet-Pages-not-loading-videos-not-playing-properly/m-p/4774294#M426272 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 1.PNG"><img src="https://helpforum.sky.com/skins/images/C3244D864F888B585DB6FBEDB928CAF4/responsive_peak/images/image_not_found.png" alt="Capture 1.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 2.PNG" style="width: 538px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104187i32D5D65298A4A292/image-size/large?v=v2&amp;px=999" role="button" title="Capture 2.PNG" alt="Capture 2.PNG" /></span></P> Mon, 30 Sep 2024 19:02:07 GMT KatLC 2024-09-30T19:02:07Z Slow internet? Pages not loading, videos not playing properly https://helpforum.sky.com/t5/Broadband/Slow-internet-Pages-not-loading-videos-not-playing-properly/m-p/4772430#M425846 <P>Pages on multiple browsers are not load fully or at all.</P><P>YouTube videos keep buffering every few minutes on 144p!</P><P>Sky is saying all is fine, but it clearly isn't. Everything was perfectly fine until yesterday evening.</P><P>&nbsp;</P><P>I have reset my router, unplugged it twice, cleared my cache and cookies, browsing history and nothing works.</P><P>&nbsp;</P><P>Clearly this is an issue with Sky and they aren't acknowledging that they have an issue.</P> Sat, 28 Sep 2024 19:08:12 GMT https://helpforum.sky.com/t5/Broadband/Slow-internet-Pages-not-loading-videos-not-playing-properly/m-p/4772430#M425846 KatLC 2024-09-28T19:08:12Z Re: Slow internet? Pages not loading, videos not playing properly https://helpforum.sky.com/t5/Broadband/Slow-internet-Pages-not-loading-videos-not-playing-properly/m-p/4772593#M425907 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4201315">@KatLC</a>&nbsp;actually it is more likely thst there is an issue in your home or on the line from thecexchange to your home than an issue at Sky's end. Try running a speedtest on a device and if you have a black Sky hub posting the result with a screenshot of your hub's connection stats see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="http://helpforum.sky.com/t5/Draft-Content/Sky-Broadband-router-stats/td-p/2855717" target="_blank">Find your Sky Broadband router statistics</A></P> Sun, 29 Sep 2024 07:03:08 GMT https://helpforum.sky.com/t5/Broadband/Slow-internet-Pages-not-loading-videos-not-playing-properly/m-p/4772593#M425907 Chrisee 2024-09-29T07:03:08Z Re: Slow internet? Pages not loading, videos not playing properly https://helpforum.sky.com/t5/Broadband/Slow-internet-Pages-not-loading-videos-not-playing-properly/m-p/4774294#M426272 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 1.PNG"><img src="https://helpforum.sky.com/skins/images/C3244D864F888B585DB6FBEDB928CAF4/responsive_peak/images/image_not_found.png" alt="Capture 1.PNG" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture 2.PNG" style="width: 538px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/104187i32D5D65298A4A292/image-size/large?v=v2&amp;px=999" role="button" title="Capture 2.PNG" alt="Capture 2.PNG" /></span></P> Mon, 30 Sep 2024 19:02:07 GMT https://helpforum.sky.com/t5/Broadband/Slow-internet-Pages-not-loading-videos-not-playing-properly/m-p/4774294#M426272 KatLC 2024-09-30T19:02:07Z