topic Re: wifi down in Broadband

wifi down

DavesSkyisBad — Mon, 30 Sep 2024 17:10:07 GMT

My wifi connection keeps coming on and off. The 2nd and 4th light keep going orange and disconnecting me from everything. I have tried resetting this but it's reoccurring problem.

Re: wifi down

Timg86 — Mon, 30 Sep 2024 18:35:07 GMT

Mine is doing the same. Has been for a while. Nothing seems to help but the checker says everything is fine

Re: wifi down

DavesSkyisBad — Tue, 01 Oct 2024 06:31:37 GMT

has anyone any ideas how to fix this? its so annoying! whenever i get it checked, it seems to always be fine and no issues found

Re: wifi down

Chrisee — Tue, 01 Oct 2024 06:47:26 GMT

@DavesSkyisBad you have a line issue as the lights indicate your hub has lost connection.

As a first step connect to the My Sky app over a mobile connection and run the full connection test dont rely on the intial result click to run the brosdband test as that can tell you if Sky are aware of a fault affecting your line. If it doesnt call Sky to report the fault so they can get it checked out.

The recent bad weather has caused loads of line issues so it could be a few days before Openreach can check your's.

Re: wifi down

DavesSkyisBad — Wed, 02 Oct 2024 08:58:17 GMT

Whenever someone comes round and has a look, they say it's fine. It's boring hearing the same stuff all the time. I'm paying for a service and not receiveing it.