topic Problem cancelling 'Now Superfast broadband provided by Sky' before activation in Broadband

Problem cancelling 'Now Superfast broadband provided by Sky' before activation

TimGD — Mon, 30 Sep 2024 14:48:11 GMT

Ordered by phone 3rd Sept. Cancelled by Sky, no reason, and was asked to reorder

10th Sept, did so. Email 12th Sept 'house address mismatch' my order no 25 Open reach no 24, i confirmed no 25. EMail 17th Sept "adress mismatch", your order is cancelled will call you on the 19th for you to reorder. No one called on the 19th Sept. I called Sky the next day and told them i wouldn't be reordering again. Few days later phoned my broadband supplier TalkTalk to order new contract only to be told i couldn't as there was a switching order still in place from Sky. From then phone Sky "Order has been cancelled" back to TT cannot do anything til Sky take off switch order, to Sky "this has happened to others " TT has to sort their end. ButTT wont do anything til Sky tell them. The time on the phone, one loses the will to live!

Re: Problem cancelling 'Now Superfast broadband provided by Sky' before activation

Amandafoley — Sun, 05 Jan 2025 09:20:18 GMT

I have been trying to cancel this since the offer was made. I do not want this offer please cancel and cancel engineer. I expect not to be charged for this as I have tried numerous times to cancel

Re: Problem cancelling 'Now Superfast broadband provided by Sky' before activation

Amandafoley — Sun, 05 Jan 2025 09:22:19 GMT

Can you confirm cancellation and no additional charges

Re: Problem cancelling 'Now Superfast broadband provided by Sky' before activation

Mr+Flibbles+86 — Sun, 05 Jan 2025 11:15:31 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147