topic Re: Being charged for returned equipment in Broadband

Being charged for returned equipment

Greiggy1982 — Mon, 30 Sep 2024 07:51:20 GMT

Having ended my broadband account to go with another provider, I returned ALL requested equipment, by recorded post, within the time frame given. I received a number threats via text and email, warning me that I would be charged if the items were not received. It also advised me to ignore the messages if I'd already sent the items back - so I did.

Two months after the given returns deadline, I have just been informed they have applied charges to my account. It is IMPOSSIBLE to get through to someone so as to discuss this and have it resolved.

Any suggestions please?

Re: Being charged for returned equipment

Chrisee — Mon, 30 Sep 2024 08:11:39 GMT

@Greiggy1982 hopefully you keptvthe postal receipt but I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Being charged for returned equipment

Addie15 — Mon, 30 Sep 2024 08:27:19 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Greiggy1982.