https://helpforum.sky.com/t5/Broadband/Multiple-broadband-outages/m-p/4772555#M425894 <P>Hello our internet has been cutting out every few hours for the last 3 nights (today it has been worse cutting out about 6 times so far)<BR /><BR />When the broadband cuts out there are the 4 lights which are [Green, flashing orange, Green, Solid&nbsp; orange] and either requires waiting over 5 minutes for it to resolve or on occasions turning the router on and off again if the connection doesn't come back after 10-15 minutes.</P><P>The service checking states everything is fine although we can only check when the internet comes back not during an issue.</P><P>&nbsp;</P><P>Noise margin is 9.2 down, 11.6 up. Speed seems good when it's working. Log shows errors related TR69.</P><P>Going to share the latest log whcih happened while writing this:</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><LI-CODE lang="markup">ptm0.1 - WAN link DOWN. DHCP lease invalid(WANoE). Connection DOWN. Clear IP addresses. IP connection DOWN. Voice IP Connection Down [ 8407.543000] Line 0: xDSL link down [ 8410.377000] Line 0: xDSL G.994 training sky dhcpc client (v0.0.1) started Voice Disconnected</LI-CODE><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 29 Sep 2024 01:03:41 GMT alyneave 2024-09-29T01:03:41Z https://helpforum.sky.com/t5/Broadband/Multiple-broadband-outages/m-p/4772555#M425894 <P>Hello our internet has been cutting out every few hours for the last 3 nights (today it has been worse cutting out about 6 times so far)<BR /><BR />When the broadband cuts out there are the 4 lights which are [Green, flashing orange, Green, Solid&nbsp; orange] and either requires waiting over 5 minutes for it to resolve or on occasions turning the router on and off again if the connection doesn't come back after 10-15 minutes.</P><P>The service checking states everything is fine although we can only check when the internet comes back not during an issue.</P><P>&nbsp;</P><P>Noise margin is 9.2 down, 11.6 up. Speed seems good when it's working. Log shows errors related TR69.</P><P>Going to share the latest log whcih happened while writing this:</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><LI-CODE lang="markup">ptm0.1 - WAN link DOWN. DHCP lease invalid(WANoE). Connection DOWN. Clear IP addresses. IP connection DOWN. Voice IP Connection Down [ 8407.543000] Line 0: xDSL link down [ 8410.377000] Line 0: xDSL G.994 training sky dhcpc client (v0.0.1) started Voice Disconnected</LI-CODE><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 29 Sep 2024 01:03:41 GMT https://helpforum.sky.com/t5/Broadband/Multiple-broadband-outages/m-p/4772555#M425894 alyneave 2024-09-29T01:03:41Z https://helpforum.sky.com/t5/Broadband/Multiple-broadband-outages/m-p/4774863#M426440 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4201377">@alyneave</a>&nbsp;</P> <P>Are you able to post your full stats?</P> Tue, 01 Oct 2024 11:09:20 GMT https://helpforum.sky.com/t5/Broadband/Multiple-broadband-outages/m-p/4774863#M426440 jamesn123 2024-10-01T11:09:20Z