topic Re: Delayed broadband installation in Broadband

Delayed broadband installation

dcgratty — Sat, 28 Sep 2024 11:04:19 GMT

Why is it taking so long to connect my broadband following our house move? We moved in on 6th September, was originally quoted go live for 13th Sept but was then moved to 9th Oct and no one can tell me why.

Re: Delayed broadband installation

TimmyBGood — Sat, 28 Sep 2024 11:16:30 GMT

@dcgratty

For new FTTP installation that's typically down to the availability of Openreach resources in the local area.

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

Re: Delayed broadband installation

dcgratty — Mon, 30 Sep 2024 09:20:11 GMT

@TimmyBGood

Thanks for responding, see screen shot. All seems to be ok?

It does all seem to back up with BT Openreach but as Sky is the customer effectivley there doesn't seem to be much I can do?

Re: Delayed broadband installation

TimmyBGood — Mon, 30 Sep 2024 09:21:25 GMT

@dcgratty

What does it say in the first couple of lines below the table?