topic Re: Ive had an unkown landline added to my account and they are cancelling my subscription in Broadband

Ive had an unkown landline added to my account and they are cancelling my subscription

Ewanmm — Sat, 28 Sep 2024 04:00:43 GMT

I don't even own a landline, but I received an email today stating that my services are being cancelled and changed to another provider, I did not authorise this on any of my linked emails or phone numbers.

But yet this has been allowed to occur without even a confirmation code sent to either of the previously confirmed methods of contact.

You have a duty to protect sensitive information by the data protection act, my bank details are linked to this account and I didnt even know that my account had been accessed

Re: Ive had an unkown landline added to my account and they are cancelling my subscription

caesarome — Sat, 28 Sep 2024 04:47:46 GMT

@Ewanmm

We are customers here who help each other so you are not talking to Sky.

What you need to do is to call Sky as soon as you can as this might have happened if someone out there has made a mistake when setting up or moving their services so the sooner you can make contact with Sky the better.

Re: Ive had an unkown landline added to my account and they are cancelling my subscription

Chrisee — Sat, 28 Sep 2024 06:50:47 GMT

@Ewanmm to add your personal data should be safe as Sky have not had a data breach as far as we are aware.

As pointed out these messages are generated when Sky are informed by a different ISP that a customer wants to switch to their service. Sometimes a mistake is made and the wrong account is picked up as in your case which is why the messages are important as you can get the move stopped by calling Sky.