topic Broadband issues in Broadband

Broadband issues

Jess781 — Fri, 27 Sep 2024 16:34:00 GMT

For 3 months now my sky broadband has been continuously dropping out. My sky glass is constantly losing connection, my son cant run his pc and my facetime calls (on sky mobile but using wifi) are lagging or freezing.
ive never had this problem before the summer and im so sick of it, im meant to be on sky fibre its a total joke! I feel like im paying for a service im not receiving.
of course all tests says everything is fine. Ive reset my tv, unplugged the modem and its happening several times a day. Trying to get anyone on the phone is impossible.
if sky dont explain whats going on i will be leaving and returning my sky glass.

Re: Broadband issues

Addie15 — Sat, 28 Sep 2024 07:57:18 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband issues

Addie15 — Mon, 30 Sep 2024 08:49:48 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.