Engineer visit more than 2 months wait

Rondo91 — Fri, 27 Sep 2024 13:56:56 GMT

I scheduled to move home with Sky a few weeks ago and I've just received confirmation that the engineer visit will be on the 5th of December! That's more than two months without broadband.

I know wait times are long but this seems excessive. Is there anything I can do?

Re: Engineer visit more than 2 months wait

TimmyBGood — Fri, 27 Sep 2024 15:01:03 GMT

@Rondo91

I'd think that suggests you're due to get a more complex FTTP installation.

If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

It's the table and the two text lines below it which are most useful.

Remove any personal information (such as the address itself) if you post an image.

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Engineer visit more than 2 months wait

Re: Engineer visit more than 2 months wait