topic Re: WiFi slow in Broadband

WiFi slow

IainDavid — Wed, 25 Sep 2024 15:28:15 GMT

WiFi is so slow and everything is lagging. Very poor atm and seems to be getting worse not better.

Re: WiFi slow

Highlinder — Thu, 26 Sep 2024 07:57:20 GMT

@IainDavid black or white router from Sky?

Re: WiFi slow

IainDavid — Thu, 26 Sep 2024 08:49:12 GMT

Black router.

Thank you

Re: WiFi slow

Highlinder — Thu, 26 Sep 2024 08:55:55 GMT

@IainDavid Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101474

Re: WiFi slow

IainDavid — Thu, 26 Sep 2024 11:17:15 GMT

Sky Hub Status

This page shows the current settings for your Sky Hub. We have preconfigured your Sky Hub with the optimum settings. This is a read only summary page. If you wish to change settings use the menus at the top of this page.

Select Show Statistics to see your Sky Hub performance statistics such as the number of packets sent and number of packets received for each port.
Select Connection Status to see information about your current connection.

System Detailshelp

ManufacturerSky

ModelSR203

Firmware Version7.03.0704.R

DSL Firmware VersionA2pvfbH043p1.d26u

Modemhelp

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):9521

Line Rate - Downstream (Kbps):39999

IPv6 Loopback Address[information removed]

Broadband Porthelp

MAC Address[information removed]

IPv4 Address[information removed]

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address[information removed]

IPv4 Domain Name Server[information removed]

Gateway IPv6 Addressfe80::22

IPv6 Domain Name Server

IPv6 Global Address[information removed]

IPv6 Link Local Address[information removed]

IPv6 Delegated Prefix[information removed]

LAN Porthelp

MAC Address[information removed]

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULA[information removed]

IPv6 Global Address[information removed]

IPv6 Link Local Address[information removed]

DHCPv6On

WiFi Porthelp

Name (SSID) [information removed]

Region Europe

Current Channel 11 (2.4 GHz), 36 (5 GHz)

WiFi AP Enabled

Broadcast Name Yes

Connection Status Show Statistics

Moderator note: personally identifiable information removed

Re: WiFi slow

Highlinder — Thu, 26 Sep 2024 10:00:54 GMT

@IainDavid You need to go to the bottom of the information you posted and click on show statisics to get the information we need.

Re: WiFi slow

IainDavid — Thu, 26 Sep 2024 10:16:44 GMT

Router Statistics

System Up Time: 2475:57:40

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 1135420355 2288785277 0 327755 1376691 129:25:15 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up :55:52 WLAN (5 GHz) Up 2080654806 1054334962 0 0 0 2475:55:52

Broadband Link Downstream Upstream Connection Speed 39999 kbps 9521 kbps Line Attenuation D1(15.3 dB) , D2(38.8 dB) , D3(59.1 dB) U0(4.9 dB) , U1(29.1 dB) , U2(44.4 dB) Noise Margin 23.0 dB 6.3 dB

Re: WiFi slow

IainDavid — Thu, 26 Sep 2024 10:22:27 GMT

How do you post this information?

Is this what you need?

Broadband Link Downstream Upstream Connection Speed 39999 kbps 9521 kbps Line Attenuation D1(15.3 dB) , D2(38.8 dB) , D3(59.1 dB) U0(4.9 dB) , U1(29.1 dB) , U2(44.4 dB) Noise Margin 23.0 dB 6.3 dB

Re: WiFi slow

IainDavid — Thu, 26 Sep 2024 10:23:19 GMT

Re: WiFi slow

Highlinder — Thu, 26 Sep 2024 10:33:18 GMT

@IainDavid That router has been up for sometime and needs a re-start. But can see that your connection should be more than you are getting just now. Could you run the directions below and see if it gives you the ability to book an engineer. More the latter of the directions if it does not let you do this come back let us know.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: WiFi slow

Metis — Thu, 26 Sep 2024 10:51:26 GMT

Hello @IainDavid

Just going slightly off topic, just curious if your able to get Full Fibre services at your property.

Can you go to this broadband checker and post the results, minus your address details.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: WiFi slow

IainDavid — Thu, 26 Sep 2024 12:32:11 GMT

All green from the test. No need to book engineer but worrying how slow it's become

Re: WiFi slow

Highlinder — Thu, 26 Sep 2024 12:53:27 GMT

@IainDavid Looking at the information on your router stats you should be on more than you are 23.0db is not correct and it should be around 6 so this is showing there is a fault in the line. If you would like help with this I can alert Sky for you?

Re: WiFi slow

IainDavid — Thu, 26 Sep 2024 13:17:18 GMT

Yes please, any help to improve service and if there is a fault shouldn't they identity this and correct

Thank you

Iain David

Re: WiFi slow

Highlinder — Thu, 26 Sep 2024 14:03:50 GMT

@IainDavid I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: WiFi slow

Lisa-P1987 — Thu, 26 Sep 2024 14:49:49 GMT

Thanks for escalating this. We’ve sent IainDavid an invite to chat.

@Highlinder if you get an invite for chat, please engage so we can close it.

Re: WiFi slow

Highlinder — Thu, 26 Sep 2024 15:25:07 GMT

@Lisa-P1987 I got nothing so far so looks like it went to the right person.