topic Re: Broadband not working in Broadband https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4769730#M425259 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4198886">@Eaton3</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 26 Sep 2024 12:55:02 GMT Highlinder 2024-09-26T12:55:02Z Broadband not working https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4769714#M425254 <P>I have forwarded a photo of my setup Ref: snm4d. I have tried resetting the hub with no affect. The lights on the hub are showing green for power and WiFi, the internet light is displaying orange, the phone light initially showed orange; however, now not displaying and light</P> Thu, 26 Sep 2024 12:47:08 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4769714#M425254 Eaton3 2024-09-26T12:47:08Z Re: Broadband not working https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4769730#M425259 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4198886">@Eaton3</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 26 Sep 2024 12:55:02 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4769730#M425259 Highlinder 2024-09-26T12:55:02Z