topic Re: Voice light in Broadband

Voice light

Jack234 — Thu, 26 Sep 2024 12:01:32 GMT

Voice light has been orange since 1am I've tried all the steps to make it green hasn't worked

Re: Voice light

Highlinder — Thu, 26 Sep 2024 12:12:56 GMT

@Jack234 What colour is the internet light on the router?

Re: Voice light

Jack234 — Thu, 26 Sep 2024 12:21:13 GMT

The light is green

Re: Voice light

Jack234 — Thu, 26 Sep 2024 12:46:23 GMT

@Highlinder it's green

Re: Voice light

Highlinder — Thu, 26 Sep 2024 12:50:00 GMT

@Jack234 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/

Re: Voice light

Lisa-P1987 — Thu, 26 Sep 2024 14:04:15 GMT

Thanks for escalating this. We’ve sent Jack234 an invite to chat.

Re: Voice light

GrumpyMon — Sat, 28 Sep 2024 06:37:07 GMT

Same here. All lights green apart from voice so can't connect anything. Can't see anyway to report to sky. Livid.

Re: Voice light

Chrisee — Sat, 28 Sep 2024 06:41:54 GMT

@GrumpyMon you can of courseccall Skybusing a mobile orca different line. However you can normally clear tgecfault by powering down your hub for 60 minutes.

Re: Voice light

GrumpyMon — Sat, 28 Sep 2024 07:07:30 GMT

I tried calling but every number I try goes to AI style recorded messages.

Re: Voice light

Chrisee — Sat, 28 Sep 2024 07:10:30 GMT

@GrumpyMon stay on the line tell the bot you need to reportva fault dont accept offers of a text and you should be routed to an agent.

Re: Voice light

GrumpyMon — Sat, 28 Sep 2024 07:13:01 GMT

I tried. It asked if it could transfer me to online help. I said no repeatedly and it said it did not understand my answer. This happened about ten times so no option to move on.