topic Re: Internet not working in Broadband

Internet not working

Robert221980 — Tue, 24 Sep 2024 06:45:35 GMT

after having sky fibre fitted about a week and a half ago all of my devices are now running extremely slow and are not connecting properly. My sky Q mini box keeps disconnecting from the network or just won't work and needs to be reset. It won't always reconnect and will take a lot of attempts to get it up and running again

Re: Internet not working

Chrisee — Tue, 24 Sep 2024 07:10:05 GMT

@Robert221980 as I think you need helpmfrom Sky I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Internet not working

Lisa-P1987 — Tue, 24 Sep 2024 09:46:55 GMT

Thanks for escalating this. We’ve sent Robert221980 an invite to chat.

Re: Internet not working

Lisa-P1987 — Thu, 26 Sep 2024 09:33:14 GMT

We are still looking to help you Robert221980 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Internet not working

Robert221980 — Thu, 26 Sep 2024 11:11:36 GMT

Hi Lisa, no my problem is not fixed. I am still waiting for a member of your team to contact me

Re: Internet not working

Highlinder — Thu, 26 Sep 2024 12:12:20 GMT

@Robert221980 Did you not see the chat bubble at all? What broswer are you using to interact with the forum?