topic Re: Router Not Working in Broadband

Router Not Working

Natalie108 — Mon, 23 Sep 2024 16:07:01 GMT

Hi been trying to contact Sky since Friday when my fibre was installed to get somebody to send me a new router and or ring me back to deal with my complaint!!! Any ideas??? I am now nearly into my 5th day without service and all I can get is an automated service. Calls never get answered.

They keep telling me to trouble shoot online - I CANNOT GET ONLINE - I rely on wifi calling at home and am now at the point of desperation and considering cancelling both my broadband and TV service.

a promised call today never happened!!!! absolutely shocking customer service. If anyone has a secret email address or phone number can they message it to me please?

Re: Router Not Working

Tom-W19 — Tue, 24 Sep 2024 09:22:27 GMT

Hi @Natalie108

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Router Not Working

Lisa-P1987 — Thu, 26 Sep 2024 10:01:05 GMT

We are still looking to help you Natalie108 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks