topic Broadband not working in Broadband

Broadband not working

Bhathi — Thu, 26 Sep 2024 11:07:16 GMT

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Our internet does not seem to work. None of my devices are working

i I have done a broadband test as suggested and it says it's all fine but I still have no connection. This has been the case for over 2 days noe

I have turned the router off and restarted it but there is still a problem. Can you suggest the next course of action or arrange an engineer visit

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Re: Broadband not working

Highlinder — Thu, 26 Sep 2024 09:56:46 GMT

@BhathiWhen did you last run the broadband test? Was this just after the connection dropped out or after a period of time? Which colour of router do you have black or white?

You are also not talking to Sky we are customers like yourself.

Re: Broadband not working

Bhathi — Thu, 26 Sep 2024 10:04:33 GMT

Thanks for your response, did not realise that this was a sky commnity help site. finally managed to talk to a sky agent hopefully it will get sorted soon