topic Re: moving house in Broadband

moving house

Alex166 — Thu, 26 Sep 2024 07:44:01 GMT

i have moved house and my broadband wifi isnt working - how do i change address/ get it working?

i have a open reach master socket in my new house.

Re: moving house

Highlinder — Thu, 26 Sep 2024 07:46:19 GMT

@Alex166 Did you do a home move for your Sky services with Sky 2 weeks before moving?

Re: moving house

TimmyBGood — Thu, 26 Sep 2024 07:47:46 GMT

@Alex166

Unfortunately broadband doesn't follow an ISP router around the national telecoms network: the circuit is individually configured for each address (even if the previous occupant had the same ISP)

You need to book a Home Move through Sky, but you're now looking at having no service until mid-October.

Re: moving house

Alex166 — Thu, 26 Sep 2024 07:58:05 GMT

i havent done that no - how do i go about doing that?

Re: moving house

Highlinder — Thu, 26 Sep 2024 08:00:21 GMT

@Alex166 You can find information about a home move in the link below. if you are unable to do this via the link you will have to call Sky.

https://www.sky.com/moving-home#ready-to-get-in-touch

Re: moving house

Alex166 — Thu, 26 Sep 2024 08:01:29 GMT

thanks - its just saying i need to return equipment?

do you know of a number i can call?

thanks for your help

Re: moving house

Highlinder — Thu, 26 Sep 2024 08:03:23 GMT

@Alex166 You can find a number at the bottom of the link below under " Need more help ".

https://www.sky.com/help/home