https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4768977#M425055 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4178875">@STwithSky</a>&nbsp;if only 0.1% of the 6 million Sky Broadband customers have lost connection that is 6,000 people so the answer to your question is yes but that can be for totally unconnected reasons. </P> <P>&nbsp;</P> <P>Have Sky told you if it is an area wide issue or a fault in your line? Area issues are often complex and can take weeks to sought. Waiting weeks for an engineer is sort a single line is unusual but still possible.&nbsp;<BR /><BR /></P> <P>However youbshould becdue compensation if your sefvicechas been down for more than 2 working days from when you reported the issue with a few caveats see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://www.sky.com/help/articles/auto-compensation" target="_blank">Customer Auto-Compensation | Sky Help | Sky.com</A></P> Thu, 26 Sep 2024 06:52:15 GMT Chrisee 2024-09-26T06:52:15Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4768649#M425022 As soon as I signed up for 'super fast broadband' or new broadband, whatever it was, it's made my monthly payments cheaper, but not my wifi is not working at all, it's been down all month, engineer is delayed and no update, anyone else had this issue? Wed, 25 Sep 2024 20:17:28 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4768649#M425022 STwithSky 2024-09-25T20:17:28Z https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4768977#M425055 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4178875">@STwithSky</a>&nbsp;if only 0.1% of the 6 million Sky Broadband customers have lost connection that is 6,000 people so the answer to your question is yes but that can be for totally unconnected reasons. </P> <P>&nbsp;</P> <P>Have Sky told you if it is an area wide issue or a fault in your line? Area issues are often complex and can take weeks to sought. Waiting weeks for an engineer is sort a single line is unusual but still possible.&nbsp;<BR /><BR /></P> <P>However youbshould becdue compensation if your sefvicechas been down for more than 2 working days from when you reported the issue with a few caveats see&nbsp;<A style="background-color: #ffffff; -webkit-tap-highlight-color: transparent; -webkit-text-size-adjust: 100%;" href="https://www.sky.com/help/articles/auto-compensation" target="_blank">Customer Auto-Compensation | Sky Help | Sky.com</A></P> Thu, 26 Sep 2024 06:52:15 GMT https://helpforum.sky.com/t5/Broadband/Broadband-not-working/m-p/4768977#M425055 Chrisee 2024-09-26T06:52:15Z