topic Re: I want to cancel my Sky Broadband in Broadband

I want to cancel my Sky Broadband

Blessing1 — Wed, 25 Sep 2024 20:52:36 GMT

I write to cancel my Sky broadband. Kindly treat as urgent. Thank you

Re: I want to cancel my Sky Broadband

GD1 — Wed, 25 Sep 2024 20:53:40 GMT

@Blessing1 You're not talkimng to Sky via the community, you need to call to cancel and you need to give 14 days notice, it can't be treat as urgent.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: I want to cancel my Sky Broadband

Daniel0210 — Thu, 26 Sep 2024 05:05:43 GMT

@Blessing1
To cancel Sky Broadband and Sky Talk totally, or if you’re moving to a provider like Virgin Media or City Fibre etc who don’t use the Openreach set up, you'll have to contact Sky and give the required notice of 14 days, but if you are still in the initial 18 months deal Sky could impose cancellation charges. This link may help https://www.sky.com/help/articles/cancel-sky-broadband

If you are changing to another provider who also uses the Openreach infrastructure then join up with them and they should contact Sky on your behalf.

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.