topic WiFi constantly dropping out in Broadband

WiFi constantly dropping out

Swh1981 — Wed, 25 Sep 2024 20:45:08 GMT

Hello

We have had a new router fitted and we cannot get consistent signal, even sitting in the same room as the router, the WiFi drops out. We are trying to work from home but can't. The checks display everything is fine- it isn't. We took the Ethernet cable from the box and the internet worked perfectly when plugged in. We need this resolved asap please. Many thanks

Re: WiFi constantly dropping out

wee+maggie+84 — Wed, 25 Sep 2024 21:15:27 GMT

I am having this same issue. The middle light on the router keeps flashing orange and the WiFi drops off then it resolves and comes back on and it has been constant for the last 2 days every 10/15 mins. I've also done the online WiFi checker and it's stating that everything looks good and there isn't any known issues in the area

Re: WiFi constantly dropping out

Highlinder — Thu, 26 Sep 2024 07:30:25 GMT

@Swh1981 & @wee+maggie+84 if you are seeing the middle light on the router turning amber it is not your Wi-Fi that is dropping out this is your broadband dropping out. How many times a day is this happening?

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.