topic No wifi in Broadband

No wifi

Char0307 — Wed, 25 Sep 2024 18:06:48 GMT

No WiFi connection.
two green lights plus one orange light

Re: No wifi

Chrisee — Thu, 26 Sep 2024 06:08:38 GMT

@Char0307 actuallu sounds like you have WiFi the issue is the hub is not connected to the exchange which means the broadband is down. If you run the full connection test in the My Sky app over a mobile connection itvwill tell you if Sky arexaware of a fault affecting your line. If itvdoesnt call Sky to report it so they can get it fixed for you.

Re: No wifi

Tom-W19 — Thu, 26 Sep 2024 09:20:55 GMT

Hi @Char0307

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147