https://helpforum.sky.com/t5/Broadband/PON-light-off/m-p/4768048#M424990 <P>My PON light is off but all my other lights are on. Same with my hub. All lights are on but the internet light is off. I've followed all the steps suggested and nothing has worked</P> Wed, 25 Sep 2024 17:37:39 GMT Danielle881 2024-09-25T17:37:39Z https://helpforum.sky.com/t5/Broadband/PON-light-off/m-p/4768048#M424990 <P>My PON light is off but all my other lights are on. Same with my hub. All lights are on but the internet light is off. I've followed all the steps suggested and nothing has worked</P> Wed, 25 Sep 2024 17:37:39 GMT https://helpforum.sky.com/t5/Broadband/PON-light-off/m-p/4768048#M424990 Danielle881 2024-09-25T17:37:39Z https://helpforum.sky.com/t5/Broadband/PON-light-off/m-p/4769029#M425071 <P>Hi,&nbsp;</P><P>&nbsp;</P><P>If the PON light is red, the problem is some where between sky and your property on openreach's network.</P><P>&nbsp;</P><P>You need to call sky on 150 using your sky talk phone. The automated system will ask you the reason for calling. Say you have a "Online Fault" . This will get you through to a human tech support.&nbsp;</P> Thu, 26 Sep 2024 07:31:24 GMT https://helpforum.sky.com/t5/Broadband/PON-light-off/m-p/4769029#M425071 Metis 2024-09-26T07:31:24Z