topic Re: Poor Internet speeds in Broadband

Poor Internet speeds

PKLetterkenny — Tue, 24 Sep 2024 10:07:39 GMT

We joined Sky Broadband, the fast package, almost a month ago. We're not getting anywhere near 1gb and the speeds appear slower than we had with eir. I've run the automatic online test but it says nothing is wrong. How can ai book an engineer visit?

Re: Poor Internet speeds

Highlinder — Tue, 24 Sep 2024 10:49:31 GMT

@PKLetterkenny Is the lack of speed through devices connected via Wi-Fi or ethernet or both?

Re: Poor Internet speeds

PKLetterkenny — Tue, 24 Sep 2024 19:52:45 GMT

I don't use the ethernet, just WiFi on devices.

The LAN light is constantly flashing if that means anything?

Re: Poor Internet speeds

jamesn123 — Wed, 25 Sep 2024 08:47:05 GMT

@PKLetterkenny

What speed do you get over WiFi? Sky nor any ISP really guarantee much in the way of WiFi speed, you need to use an ethernet cable for an accurate reading.

The LAN light flashing is normal, this shows data is being passed to your optical network terminal.

Re: Poor Internet speeds

PKLetterkenny — Wed, 25 Sep 2024 12:35:31 GMT

Between 50 and 100.

Re: Poor Internet speeds

jamesn123 — Wed, 25 Sep 2024 12:48:12 GMT

@PKLetterkenny

Since that is over any of Sky's WiFi 'Gurantees' Sky likely wont engage in any support this issue. As mentioned if you want to get near the 1Gbps of your line you need to use ethernet

Re: Poor Internet speeds

PKLetterkenny — Wed, 25 Sep 2024 14:28:29 GMT

Is there are phone or contact point to discuss this with a human? The automated systems are no use.