topic Re: Work Laptop Connectivity Issues (ZScaler) in Broadband

Work Laptop Connectivity Issues (ZScaler)

Matthewmca12 — Wed, 25 Sep 2024 12:52:22 GMT

Hi,

I’m having network issues connecting with my work laptop, they use ZScaler VPN(can't be disabled.)

Pages don't load and I get the error: ERR_CONNECTION_RESET

Work IT say it's a Sky Issue.

I’ve tried the following on call with a Sky Agent:

Reset router with WPN Button on side

Disable/re-enable sky shield

Turn off IPv6 on laptop

Used wifi and ethernet

Restarted work Laptop

Changed WIFI Security to WPA2

none of this made a difference.

Reading online I’ve seen Sky Agents from the tech team change the router config: https://helpforum.sky.com/t5/Broadband/Zscaler-not-authenticating/m-p/4747217

Is this something that can be done?

Best Regards

Matthewmca12 — Wed, 25 Sep 2024 12:55:28 GMT

Additional Info:

I am using a Sky Max hub with Gigabit Internet.

connected via ethernet but have tried wifi too, same issue persists.

jamesn123 — Wed, 25 Sep 2024 12:58:01 GMT

It could be MAP-T, try enabling UPnP in the hubs settings, this will force you back to a 1:1 IP mapping

Matthewmca12 — Wed, 25 Sep 2024 13:03:28 GMT

@jamesn123 Many thanks for getting back to me so quickly.

Enabled this there now, unfortunately same issues are still persisting.

jamesn123 — Wed, 25 Sep 2024 13:05:40 GMT

It should be pretty instant but try giving it 15mins then reboot your hub and try again.