topic Re: Broadband upgrade in Broadband

Broadband upgrade

Dougie7 — Wed, 25 Sep 2024 10:25:27 GMT

I have already got sky broadband full fibre and l want to upgrade the speed l get. How long does it take to upgrade? When does my bill for broadband change?

Re: Broadband upgrade

jamesn123 — Wed, 25 Sep 2024 12:49:21 GMT

@Dougie7

Speed changes usually only take 24-48hrs, billing would start on the same day

Re: Broadband upgrade

Dougie7 — Wed, 25 Sep 2024 12:57:46 GMT

I just paid my last broad band bill, what happens will that?

Re: Broadband upgrade

jamesn123 — Wed, 25 Sep 2024 12:59:15 GMT

@Dougie7

Nothing, if a bill has been issued and paid then billing for the speed upgrade starts on the day you complete the upgrade and you will be billed from that point, not from previous bills.

Re: Broadband upgrade

Dougie7 — Wed, 25 Sep 2024 13:03:57 GMT

So, l have to pay for the same month twice?

Re: Broadband upgrade

jamesn123 — Wed, 25 Sep 2024 13:07:28 GMT

@Dougie7

No. If your last bill was say 24th Sept and you upgraded today your next bill on the 24th October would be at the cost of the upgraded package but worked out pro rata for any days of that month that were missed.