topic Connection issue in Broadband

Connection issue

Sarahkelly87 — Wed, 25 Sep 2024 12:56:58 GMT

The LOS light on my openreach box is red and the WiFi isn't working. I have checked outside and inside and there is no issue with any wiring. I have also turned off both the router and the openreach box and it is still the same

Re: Connection issue

Chrisee — Wed, 25 Sep 2024 13:15:41 GMT

@Sarahkelly87 you need to report this to Sky so they can get Openreach to check the fibre network to help you I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Connection issue

Lisa-P1987 — Wed, 25 Sep 2024 13:35:51 GMT

Thanks for escalating this. We’ve sent Sarahkelly87 an invite to chat.

Re: Connection issue

scottdm — Wed, 25 Sep 2024 13:48:10 GMT

Same issue. I've been on the phone to Sky to go through all diagnostics (reboots, check cables etc) and nothing has worked.

Sky are saying that there is no known widespread outage, but clearly there is:
https://helpforum.sky.com/t5/Broadband/No-broadband-in-Orpington-are/td-p/4767288

Re: Connection issue

Lisa-P1987 — Fri, 27 Sep 2024 13:03:45 GMT

We are still looking to help you Sarahkelly87 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks