Openreach Engineer No-Show

Norwegianking — Wed, 25 Sep 2024 12:37:48 GMT

So, my girlfriend and I recently moved into a new flat and ordered Sky broadband on the 3rd of September, 2024. We needed an engineer from Openreach to visit and set up the extra equipment. The appointment was scheduled for today, the 25th of September. Since there's no internet in the flat, we've been waiting quite a while to get connected.

This morning, I received a message from the engineer saying they couldn't come today due to illness. Fair enough, people get sick. I called Sky again, and they told me the next available appointment isn't until the 21st of October. Is this normal? Should it really take this long? Almost two months to get connected?
Has anyone else experienced this? / Based in Glasgow.

Thanks for any tips or advise 🙂

Re: Openreach Engineer No-Show

Chrisee — Wed, 25 Sep 2024 12:42:57 GMT

@Norwegianking unfortunately that is how Openreach run their appointments as when an appointment is missed they simply offer you the next date in the diary you do not get any priority. Sky have no ability to over ride that.

You will be due compensation once the job is finally done see Customer Auto-Compensation | Sky Help | Sky.com My own fibre installs had similar issues and the compensation covered the first 6 nonths of ny Ultrafast service.

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Openreach Engineer No-Show

Re: Openreach Engineer No-Show