topic When will my package upgrade? in Broadband

When will my package upgrade?

Eliska1 — Wed, 25 Sep 2024 10:34:12 GMT

I updated my broadband to Full Fibre 300 and on the MySky app it says it's active but my speed is still 100 and I can't find an explanation or info about when will it switch to the new package. Can someone help please?

Re: When will my package upgrade?

cookiemonsteruk — Wed, 25 Sep 2024 10:50:33 GMT

@Eliska1

When did you upgrade?

Are you in the uk and do you already have an openreach ont installed?

Re: When will my package upgrade?

Eliska1 — Wed, 25 Sep 2024 10:56:12 GMT

I upgraded it yesterday. I am in the UK and everything should be installed I believe. I've had Full Fibre 100 for a couple of months now but it was too slow so I upgraded yesterday for full fibre 300, in the app it says active but new price doesn't show on my future bill and speed it still the same.

Re: When will my package upgrade?

cookiemonsteruk — Wed, 25 Sep 2024 11:44:57 GMT

@Eliska1

Normally it would update the same day but if the speed hasn't updated by this evening drop us a wee message here

Re: When will my package upgrade?

jamesn123 — Wed, 25 Sep 2024 12:54:32 GMT

@Eliska1

How are you testing the speed?

Re: When will my package upgrade?

Eliska1 — Wed, 25 Sep 2024 12:58:44 GMT

It got finally upgraded! I guess there was a delay. My bills didn't update yet but I guess they will in time. Internet is now running good. I tested it through the app where it was showing 100 mb/s, but now it's 300 as it's supposed to be. Online meetings are running great now 🙂