https://helpforum.sky.com/t5/Broadband/Help/m-p/4767142#M424835 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3748812">@Sonialice</a>&nbsp; it's all down&nbsp;</P> Wed, 25 Sep 2024 09:57:22 GMT Shell25 2024-09-25T09:57:22Z https://helpforum.sky.com/t5/Broadband/Help/m-p/4767140#M424833 <P>Please help my broadband is not working and i have followed all the steps 5 times&nbsp;</P> Wed, 25 Sep 2024 09:56:11 GMT https://helpforum.sky.com/t5/Broadband/Help/m-p/4767140#M424833 Sonialice 2024-09-25T09:56:11Z https://helpforum.sky.com/t5/Broadband/Help/m-p/4767142#M424835 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3748812">@Sonialice</a>&nbsp; it's all down&nbsp;</P> Wed, 25 Sep 2024 09:57:22 GMT https://helpforum.sky.com/t5/Broadband/Help/m-p/4767142#M424835 Shell25 2024-09-25T09:57:22Z https://helpforum.sky.com/t5/Broadband/Help/m-p/4767145#M424836 <P>All down?&nbsp;</P> Wed, 25 Sep 2024 09:58:40 GMT https://helpforum.sky.com/t5/Broadband/Help/m-p/4767145#M424836 Sonialice 2024-09-25T09:58:40Z https://helpforum.sky.com/t5/Broadband/Help/m-p/4769185#M425142 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3748812">@Sonialice</a>&nbsp;Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.<BR /><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_blank">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A><BR /><BR />If it finds an external fault it should enable you to book an engineer.<BR /><BR /><BR />After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.</P> Thu, 26 Sep 2024 08:32:47 GMT https://helpforum.sky.com/t5/Broadband/Help/m-p/4769185#M425142 Highlinder 2024-09-26T08:32:47Z