topic Re: Broadband STILL DOWN in Broadband

Broadband STILL DOWN

curiousgiraffe — Wed, 25 Sep 2024 08:33:32 GMT

This is getting a little bit ridiculous now. My whole family and I have been having to use data just to browse. When will this get fixed. I understand there is an engineer coming, but it isnt just me facing the issue.

I have tried resetting the router multiple times, unplugged it etc. Nothing happens. Please inform us on what is happening and when this will be fixed

Thank you

Re: Broadband STILL DOWN

jamesn123 — Wed, 25 Sep 2024 08:36:25 GMT

@curiousgiraffe

Looking at your profile it seems your connection only went to down yesterday? If so pestering the forum with multiple posts wont get you anywhere. The standard fault fix timeline is an aim of 2 working days from the point of report but this can slip if Openreach are busy or your issue is more complex. This is industry standard and its out of Skys hands.

Re: Broadband STILL DOWN

curiousgiraffe — Wed, 25 Sep 2024 08:48:10 GMT

Nope it went out 2 nights ago

Re: Broadband STILL DOWN

jamesn123 — Wed, 25 Sep 2024 08:58:17 GMT

@curiousgiraffe

Even still the fault may need longer to fix. If you want to try and get an update you'll need to call Sky.