topic Re: No internet in Broadband

No internet

Red+Dolly — Sun, 22 Sep 2024 14:02:58 GMT

No internet!!!! So frustrating

I have switched on and off clearly there is a problem given the number of people complaining about the internet all lights are green on the box sky tv says no internet all other devices are not connecting including phone and laptop , I wfh and pay extra fibre optic and WiFi guarantee the WiFi drops all the time, honestly considering going to virgin although it's expensive my friends who have virgin have never reported any issues with the WiFi, when you call for help you go through the same pointless troubleshoot with no resolve honestly frustrating

Re: No internet

Tom-W19 — Mon, 23 Sep 2024 07:59:35 GMT

Hi @Red+Dolly

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: No internet

Tom-W19 — Wed, 25 Sep 2024 08:21:08 GMT

Hi @Red+Dolly

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.