topic Re: Connected today not working, app check says activation and wifi working. Hub flashing orange in Broadband

Connected today not working, app check says activation and wifi working. Hub flashing orange

RobertGran — Wed, 25 Sep 2024 06:55:45 GMT

Connected today not working, app check says activation and wifi working. Hub flashing orange

All shows wifi working, but I have no devices connected so not sure if that is right

Have had historical issue trying to connected so querying if address is correct and address not mixed up with neighbour like previous

Using broadband cable 2 in master socket 5c so querying if that should work also

Re: Connected today not working, app check says activation and wifi working. Hub flashing orange

Chrisee — Wed, 25 Sep 2024 07:01:39 GMT

@RobertGran if your line is being activated today the flashing amber implies the wirk is not yet complete. activations can happen at any time up until midnight. The notification often comes through some hours before the dnginerrs complete the work. Your Sky hub will produce a WiFi signal but your devices will not connect to the internet until the connection is complete.

Re: Connected today not working, app check says activation and wifi working. Hub flashing orange

RobertGran — Wed, 25 Sep 2024 07:03:32 GMT

Thanks for getting back to me

The Sky app shows activation js complete from this morning and is also saying the problem is router

Why would broadband test in app say everything setup when it is not?

Re: Connected today not working, app check says activation and wifi working. Hub flashing orange

Chrisee — Wed, 25 Sep 2024 07:05:43 GMT

@RobertGran beats me but activations are rarely completed this esrly in the day. Flashing orange means there is no connnection as yet.

Re: Connected today not working, app check says activation and wifi working. Hub flashing orange

RobertGran — Wed, 25 Sep 2024 07:07:52 GMT

I also recieved a text 20 min ago from sky saying I am all setup

I appreciate your help.

Do you know if is there a more sensible way to query these problems than this discussion board? I tried phone numbers and they send me back here

Re: Connected today not working, app check says activation and wifi working. Hub flashing orange

Digikala — Tue, 14 Jan 2025 21:25:02 GMT

did you get anywhere with this having the exact same problem- received the text at around 8 pm nothing yet at almost 10...

Re: Connected today not working, app check says activation and wifi working. Hub flashing orange

Chrisee — Wed, 15 Jan 2025 07:11:01 GMT

@Digikala activation can happen at anytime up,until midnight but if your service is still not connected this morning give Sky a call. The text are sent out automatically and often are ahead of the actual,connection going live.