topic Re: Sky Stream, overhead cable has been, need engineer string a new cable in Broadband

Sky Stream, overhead cable has been, need engineer string a new cable

SkyuserL — Mon, 23 Sep 2024 20:38:00 GMT

Overhead cable cut, need new cable stringing into our property. Need to speak with Sky to explain details. Will A sky engineer be able to do it, or will it need an Open reach engineer. All I get is online robots which cannot grasp the issue.
!!!!

Re: Sky Stream, overhead cable has been, need engineer string a new cable

GD1 — Mon, 23 Sep 2024 20:43:14 GMT

@SkyuserL Is your broadband with SKy?

Re: Sky Stream, overhead cable has been, need engineer string a new cable

SkyuserL — Mon, 23 Sep 2024 21:24:43 GMT

Yes my broadband is with Sky.

Re: Sky Stream, overhead cable has been, need engineer string a new cable

Chrisee — Tue, 24 Sep 2024 06:35:53 GMT

@SkyuserL you need to reportvthis to Sky so they can get Openreach out. Given Sky's phones have been very busy due to oother isues I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Sky Stream, overhead cable has been, need engineer string a new cable

SkyuserL — Wed, 25 Sep 2024 06:14:17 GMT

Good morning all.
I haven't received any response from Sky.
is there any way I can speak with a person. Best regards and thank you to those who've responded to me.

Re: Sky Stream, overhead cable has been, need engineer string a new cable

Chrisee — Wed, 25 Sep 2024 07:04:24 GMT

@SkyuserL you can of course call Sky yourself if you prefer but the call can be long. Numbers can be found by following through from the contact us link but decline offers of texts etc and tell tge bot you need to report a line fault.

Re: Sky Stream, overhead cable has been, need engineer string a new cable

Lisa-P1987 — Wed, 25 Sep 2024 10:16:37 GMT

Thanks for escalating this. We’ve sent SkyuserL an invite to chat.

Re: Sky Stream, overhead cable has been, need engineer string a new cable

SkyuserL — Wed, 25 Sep 2024 17:51:23 GMT

Good afternoon Lisa-p1987.
sorry I couldn't finish our discussion. I was at work and I thought I could pinch a few minutes, but was interrupted. Not sure if this too late for you, I'm back home now and have my account details etc. if we could continue?

Re: Sky Stream, overhead cable has been, need engineer string a new cable

Highlinder — Thu, 26 Sep 2024 07:32:19 GMT

@SkyuserL The chat bubble should still be there for you to enter that chat,

Re: Sky Stream, overhead cable has been, need engineer string a new cable

Tom-W19 — Thu, 26 Sep 2024 08:53:59 GMT

Thanks for escalating. We've sent another invite to @SkyuserL.

Re: Sky Stream, overhead cable has been, need engineer string a new cable

SkyuserL — Sat, 28 Sep 2024 10:31:13 GMT

Good morning all.
just to drop you a line. SKY engineer arrived this morning. Needs an open reach engineer to run a new overhead cable to the house. Arranged for next week. Thanks especially to LisaP1987 and Tom 19 for your help and especially the phone number that allowed us to call and explain the unusual circumstance to SKY.
Thanks again.