topic Re: Hub not connecting in Broadband

Hub not connecting

RG5 — Wed, 25 Sep 2024 02:23:22 GMT

Hi my hub is not connecting to the internet. I've done a connection test and there's no problems. I've turned the router on and off. Still no connection. Any idea? Thank you

Re: Hub not connecting

Shell25 — Wed, 25 Sep 2024 05:26:35 GMT

Mine is the same

Re: Hub not connecting

Highlinder — Wed, 25 Sep 2024 07:06:27 GMT

@RG5 & @Shell25 If you have the white Max router can you hold down the WPS button to reset the rotuer to see if it comes back, if that does not work follow the directions below.

Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.

Re: Hub not connecting

Shell25 — Wed, 25 Sep 2024 07:12:01 GMT

@Highlinder hi mine is the black box I have done everything and nothing is working and sky are saying it my box when everyone else is haveing problems

Re: Hub not connecting

Highlinder — Wed, 25 Sep 2024 07:14:02 GMT

@Shell25 What colour are the lights on your router going from left to right as you look at the front of the router?

Re: Hub not connecting

Shell25 — Wed, 25 Sep 2024 07:19:23 GMT

@Highlinder green amber green amber

Re: Hub not connecting

Highlinder — Wed, 25 Sep 2024 07:20:04 GMT

@Shell25 Can you please run the service checker, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.