topic Re: Complaint in Broadband

Complaint

Rockyrfc — Tue, 24 Sep 2024 16:32:56 GMT

Complaint

we have had no internet today, the hub is all correct and lit up, however there is no connection at all.

terrible service I have only just joined

Re: Complaint

GD1 — Tue, 24 Sep 2024 16:40:09 GMT

@Rockyrfc If today is the day service goes live it can take up to midnight to be present.

Re: Complaint

Rockyrfc — Tue, 24 Sep 2024 17:09:10 GMT

I have had this for 3 weeks

Re: Complaint

Metis — Tue, 24 Sep 2024 17:14:15 GMT

Hi,

Did you try?

Press and HOLD the WPS button on the side of the sky hub, until the white light on the front starts flashing green.

When it stops, try and connect.

Re: Complaint

Rockyrfc — Tue, 24 Sep 2024 18:24:12 GMT

Brill, thanks very much

Re: Complaint

curiousgiraffe — Tue, 24 Sep 2024 18:25:07 GMT

it doesn't work

Re: Complaint

Chrisee — Tue, 24 Sep 2024 18:27:23 GMT

@curiousgiraffe In which case whatever issue you have is different as the reset works for the Sky Max hub bug where nonSSIDs are broadcast.

Re: Complaint

curiousgiraffe — Tue, 24 Sep 2024 18:52:09 GMT

I've tried unplugging it multiple times, holding the reset button and the side button. nothing changes . the only green lights that turn on are power and WiFi.

nothing is connecting